131 extractive question-and-answer pairs built from Health Helpline, published by nhsrcindia.org. Every answer is a verbatim span of text the source prints, and each row carries the passage it sits in, its offset in that passage, the source quote, the page and the location in the document, so any row can be checked against the original. 86 of the 131 pairs (65.6%) are explanatory questions and 45 restate a figure. 100.00% of rows pass the corpus quality gate.
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https://www.desidata.in/api/datasets/grievance-redressal-in-public-health-services-question-and-answer-dataset/downloadDataset downloads are free. For Python or API downloads, sign in once and create a free DD token; set it as DD_TOKEN or save it in your notebook's secrets. Requests are linked to your account so your download history and counts stay accurate.
# One-time install: pip install desidata
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import desidata
df = desidata.load("grievance-redressal-in-public-health-services-question-and-answer-dataset")
df.head()Sign in with Google to download.
Usable for analysis, but expect some cleaning before you rely on it.
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First 10 of 131 rows
| question | answer | context | answer_start | question_type | knowledge_quality_score | source_quote | source_page | source_location | confidence | validation_status |
|---|---|---|---|---|---|---|---|---|---|---|
| What is the goal of the Grievance Redressal System? | to ensure delivery of entitled services and fulfilment of needs of public | Grievance Redressal System is an important mechanism to ensure delivery of entitled services and fulfilment of needs of public. It helps in identifying the gaps in health service delivery and thereby improving the quality of services. It also helps in initiating direct health interventions to address those gaps and problems faced by the patients/their attendants. This also provides a platform to the community to share their concerns and suggestions to make the public health care delivery system more responsive to their needs. It helps in creating a patient centric environment. The people also need to know about availability of various types of health services, diagnostics, emergency and trauma care so that services can be availed. | 53 | definition | 1.000 | Grievance Redressal System is an important mechanism to ensure delivery of entitled services and fulfilment of needs of public. | 7 | page=7,block=1 | 0.700 | valid |
| What role do patient complaints play in healthcare services? | important feedback concerning the delivery of healthcare services and can be a useful tool in the improvements of healthcare quality | Sub-standard Clinical Care The experience of the patient with clinical processes (treatment processes and outcomes of care) in the hospital. Administrative Procedures Admission process, test reports, discharge process, grievance redressal. Corruption/bribe Any staff asking for any monetary/non-monetary benefit. The Critical Elements for Effective GR A complainant expect that the grievance redressal system does immediate investigation and follow up, till it is resolved and also to provide an assurance that the problem will not reoccur. Effective handling of complaints has been known to reduce friction between providers and consumers which in turn helps in improving quality of health care services. Patient complaints can provide important feedback concerning the delivery of healthcare services and can be a useful tool in the improvements of healthcare quality. | 737 | definition | 1.000 | Patient complaints can provide important feedback concerning the delivery of healthcare services and can be a useful tool in the improvements of healthcare quality. | 22 | page=22,block=1 | ||
| What is one of the roles of the GR web portal in the health department? | A platform to register the grievances. | Guidelines for Establishing Grievance Redressal and Health Help Line | 31 the information for further implementation. This process will ensure the uniformity of system across the country and will ensure faster implementation. The system will also permit for inclusion of features specific to state needs. GR Web portal will act as: A platform to register the grievances. yy Repository for all the grievances reported in the health department. yy A platform to review and provide feedback to the grievances yy reported. A platform to give feedback on resolution of grievances. yy Repository for all IEC clips, pamphlets etc. on health advice and yy information. Services to be provided through Web portal: Grievance: Registration, Tracking & Monitoring and Redressal. a. Awareness & Information: Text, Audio & Videos. Awareness & b. information should be in Text mode or audio & video mode. | 332 | definition | 1.000 | GR Web portal will act as: A platform to register the grievances. yy Repository for all the grievances reported in the health department. | 43 | page=43,block=0 | 0.700 | |
| What are All prescribed drugs? | made available from hospital supply 17 | Availability, attitude & promptness of Ward boys/girls 16. All prescribed drugs were made available from hospital supply 17. Your perception of doctor’s knowledge 18. | 85 | definition | 0.980 | All prescribed drugs were made available from hospital supply 17. | 62 | page=62,block=12 | 0.850 | valid |
| What initiatives have contributed to increased footfalls in health facilities? | Free entitlements like JSY, JSSK, free drugs, free diagnostics, assured referrals and many more such initiatives | National Rural Health Mission which is now functional under overarching National Health Mission has brought visible changes in Public Health Delivery System. Free entitlements like JSY, JSSK, free drugs, free diagnostics, assured referrals and many more such initiatives led to increased footfalls in our health facilities. This also has led to rising expectations from the beneficiaries who are more aware of what they need and what should be available in terms of medical care. We however lack an accountability framework which is citizen-centric and answerable to the patients and beneficiaries accessing public health services. | 158 | relationship | 0.970 | National Rural Health Mission which is now functional under overarching National Health Mission has brought visible changes in Public Health Delivery System. Free entitlements like JSY, JSSK, free drugs, free diagnostics, assured referrals and many more such initiatives led to increased footfalls in our health facilities. | 5 | page=5,block=1 | 0.700 | |
| What has driven the demand for effective grievance redressal mechanisms in public health services? | rising expectations from the beneficiaries who have become more aware of what they need and what is available in terms of medical care | Executive Summary The National Rural Health Mission (NRHM) launched in 2005, subsequently subsumed under the overarching National Health Mission, envisaged an accountability framework and introduced many entitlements based interventions such as Janani Shishu Suraksha Karyakram (JSSK) and basket of assured free services. Public health services now face rising expectations from the beneficiaries who have become more aware of what they need and what is available in terms of medical care. This has necessitated setting up of effective grievance redressal mechanisms to address clients’ concerns and enforce the NHM entitlements including provision of free drugs, free diagnostics etc. The guideline for establishment of GRS and Health Help line would guide the states in establishing GRS and Health Help line or bring in uniform standards where they are already established. | 354 | relationship | 0.970 | Public health services now face rising expectations from the beneficiaries who have become more aware of what they need and what is available in terms of medical care. | ||||
| What does effective complaint management help improve in healthcare services? | reduce friction between providers and consumers which in turn helps in improving quality of health care services | Sub-standard Clinical Care The experience of the patient with clinical processes (treatment processes and outcomes of care) in the hospital. Administrative Procedures Admission process, test reports, discharge process, grievance redressal. Corruption/bribe Any staff asking for any monetary/non-monetary benefit. The Critical Elements for Effective GR A complainant expect that the grievance redressal system does immediate investigation and follow up, till it is resolved and also to provide an assurance that the problem will not reoccur. Effective handling of complaints has been known to reduce friction between providers and consumers which in turn helps in improving quality of health care services. Patient complaints can provide important feedback concerning the delivery of healthcare services and can be a useful tool in the improvements of healthcare quality. | 592 | relationship | 0.970 | Effective handling of complaints has been known to reduce friction between providers and consumers which in turn helps in improving quality of health care services. | 22 | page=22,block=1 | ||
| What potential issue could arise from implementing the GR Help Desk, Call Centre, and Web Portal in phases? | may delay its implementation and can affect integration and effective functioning. | Implementing Grievance Redressal and Health Help Line Chapter 3 GR Help Desk, Call Centre and Web Portal need to be integrated for ensuring a comprehensive outcome. Implementing this system in phase wise manner/component wise may delay its implementation and can affect integration and effective functioning. Hence it is imperative to make a comprehensive plan at state level consisting of all three components with all details of implementation, required infrastructure and selection of facilities and agencies for its implementation. Prerequisites and essential elements required to implement these three components are discussed in detail below: A. | 226 | relationship | 0.970 | Implementing this system in phase wise manner/component wise may delay its implementation and can affect integration and effective functioning. Hence it is imperative to make a comprehensive plan at state level consisting of all three components with all details of implementation, required infrastructure and selection of facilities and agencies for its implementation. | 31 | page=31,block=0 | ||
| What factors determine the number of staff members at a GR help desk in medical colleges? | the number of OPD, delivery case load, beds and bed occupancy rate | HR at GR Help Desk: The grievance redressal desk in the institutions will have the following HR: Medical Colleges – minimum 4 members and maximum up to yy 12 depending upon the number of OPD, delivery case load, beds and bed occupancy rate. District Hospitals – 4 members yy Other Institutions – 1 member yy Shift Pattern for the GR Help Desk Personnel S. No. Designation 7:00- 15:00 10:00- 18:00 15:00- 23:00 23:00- 07:00 Total 1. GR Help Desk Co-ordinator – 01 – – 01 2. | 173 | relationship | 0.970 | HR at GR Help Desk: The grievance redressal desk in the institutions will have the following HR: Medical Colleges – minimum 4 members and maximum up to yy 12 depending upon the number of OPD, delivery case load, beds and bed occupancy rate. | 36 | page=36,block=1 | 0.700 | valid |
| Why should the call centre for ambulances be separate from other services? | to prevent the call crowding | For technical specifications for call centre, please refer the “Concept note on Setting up the Call Centre” developed by GoI for establishing the call centre. Some of the states have already implemented the 104 Health Help line and other call centres. States need to converge all these services to a single call centre for citizens to approach a single easy to remember call centre number preferably 104. call centre for ambulance should be separate to prevent the call crowding. In some states, common grievance redressal help line has been established to receive grievances for all the departments in the states. Grievances reported in these help lines could be portable to the National Health Portal. Call Centre- Service Quality and Performance Monitoring: Call centre will be regularly reviewed under the following criteria at state level: A. | 450 | relationship | 0.970 | call centre for ambulance should be separate to prevent the call crowding. | 41 | page=41,block=0 | 0.700 | valid |
Read straight from the file — download or use the API URL for the full dataset.
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